Returns & Exchange Policy

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1. Overview

Thank you for shopping at Appilorra. We want you to be fully satisfied with your purchase. If you’re not happy with your order, you may be eligible for a return, refund, or exchange under the terms outlined below.

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2. Return Eligibility

To be eligible for a return:

• Items must be returned within 3 days from the delivery date.

• All original tags, packaging, and accessories must be intact.

• Personalized/customized products are non-returnable unless defective.

• Sale/discounted items may have different return conditions — check the product page or your invoice.

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3. Exchange Policy

You may request an exchange if:

• The item is defective, damaged, or the wrong product was delivered.

• Exchange requests must be made within 3 days from delivery.

• Exchanges are subject to product availability. If the replacement item is unavailable, we may offer a refund or store credit.

Note: Exchanges for size or color change (where the original product is correct) are allowed only if the product condition is perfect and within the return timeframe.

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4. Return & Exchange Process

Step 1 — Initiate a Request
Email us at: support@appilorra.com
Subject: Return/Exchange Request – Order #[Your Order Number]

In your message, include:

• Order number

• Product name(s)

• Reason for return/exchange

• Photos (if item is damaged/defective)

Step 2 — Pack Your Item
Place the item in original packaging with all tags attached. Include the original invoice.

Step 3 — Ship the Item
You will receive instructions for shipping. Please use a trackable shipping method.

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5. Return Approval & Refunds

• We will inspect returned items within 3–5 business days of receipt.

• Once approved, refunds are processed to the original payment method.

• Refund timelines:

  • Credit/Debit Card: 5–10 business days

  • UPI/Wallets/Netbanking: 2–5 business days

• You will receive email confirmation once your refund is initiated.

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6. Return Shipping Charges

• Returns for defective or incorrect items: return shipping is free (we will provide a prepaid label).

• Returns for change of mind:

  • Shipping charges are non-refundable

  • You are responsible for return shipping costs.

• Cash on Delivery (COD) orders may incur an additional collection fee deduction on refund

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7. Damaged or Defective Items

If your product arrives damaged or defective:

• Report within 72 hours of delivery.

• Send clear photos/videos of the defect and packaging.

• We will replace the item or issue a full refund.

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8. Contact Us

Have questions or need help?

📧 Email: info@appilorra.com
📞 Phone: +91 99230 22204
🕒 Support Hours: Mon–Sat, 10 AM–6 PM IST