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Thank you for shopping at Appilorra. We want you to be fully satisfied with your purchase. If you’re not happy with your order, you may be eligible for a return, refund, or exchange under the terms outlined below.
To be eligible for a return:
Items must be returned within 3 days from the delivery date.
All original tags, packaging, and accessories must be intact.
Personalized/customized products are non-returnable unless defective.
Sale/discounted items may have different return conditions — check the product page or your invoice.
You may request an exchange if:
The item is defective, damaged, or the wrong product was delivered.
Exchange requests must be made within 3 days from delivery.
Exchanges are subject to product availability. If the replacement item is unavailable, we may offer a refund or store credit.
Note: Exchanges for size or color change (where the original product is correct) are allowed only if the product condition is perfect and within the return timeframe.
Step 1 — Initiate a Request
Email us at: support@appilorra.com
Subject: Return/Exchange Request – Order #[Your Order Number]
In your message, include:
Order number
Product name(s)
Reason for return/exchange
Photos (if item is damaged/defective)
Step 2 — Pack Your Item
Place the item in original packaging with all tags attached. Include the original invoice.
Step 3 — Ship the Item
You will receive instructions for shipping. Please use a trackable shipping method.
We will inspect returned items within 3–5 business days of receipt.
Once approved, refunds are processed to the original payment method.
Refund timelines:
Credit/Debit Card: 5–10 business days
UPI/Wallets/Netbanking: 2–5 business days
You will receive email confirmation once your refund is initiated.
Returns for defective or incorrect items: return shipping is free (we will provide a prepaid label).
Returns for change of mind:
Shipping charges are non-refundable
You are responsible for return shipping costs.
Cash on Delivery (COD) orders may incur an additional collection fee deduction on refund
If your product arrives damaged or defective:
Report within 72 hours of delivery.
Send clear photos/videos of the defect and packaging.
We will replace the item or issue a full refund.
Have questions or need help?
📧 Email: info@appilorra.com
📞 Phone: +91 99230 22204
🕒 Support Hours: Mon–Sat, 10 AM–6 PM IST
